Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 0 hours of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

What is the difference between a step-in harness and traditional?

The step in harness requires the dog to step in with its front legs and clips up at the top of the neck/back which is where the lead is clipped on to. This is great for head shy dogs as it does not have to go over the dog's head.

The traditional harness (also know as 'roman harness') goes on over the head and then does up around the waist, the lead then clips onto this part which is around the middle of the dogs back. This is great for protecting the dogs throat area and prevents the dog from backing out of it.

What are your sizes in cm?

XS 20cm - 28cm | S 25cm - 33cm | M 35cm - 48cm
L 38cm - 60cm | XL 43cm - 71cm
Seat Belt 35cm - 55cm | Traffic Lead - 45cm
4ft Lead 122cm | 5ft Lead 152cm

Harness -
S - Neck 25cm - 38cm, Chest 30cm - 43cm
M - Neck 35cm - 53cm, Chest 43cm - 63cm
L - Neck 45cm - 76cm, Chest 8cm - 78cm

Are your items machine washable?

Yes! Wash your items on a low heat and please air dry.

My dogs size isn't listed, what should I do?

No problem at all. All of our items are made to order so please order the size closest and leave a message in the 'notes to seller' section of your dogs measurements so I can adjust accordingly.

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